Mailprotector’s email security platform, Shield, has been named a 2025 Product of the Year by MSP Today, recognizing its bold approach to zero trust email protection and its growing influence among managed service providers (MSPs).
Why Shield Stands Out
Unlike traditional email filters that assume messages are safe until proven otherwise, Shield flips the model: it trusts nothing by default, using real-time analysis and adaptive intelligence to determine which emails are safe to deliver.
This zero trust foundation sets Shield apart from long-standing vendors relying on outdated, reputation-based filtering systems, often forcing MSPs to navigate false positives, outdated interfaces, and complex whitelisting issues.
“We stopped worrying about whitelisting issues and inconsistent filters. Shield just works, and our support tickets dropped dramatically,” said Zac Paulson, Director of Product and Strategy at ABM Technology Group.
“Shield changes the dynamic of your relationship with email. The security behind it is phenomenal,” said Andy Larin, founder of allCare IT. “We noticed huge improvements within days.”
Built for People, Not Just Policies
Most email security tools make users play detective, offering little context and plenty of uncertainty. Shield does the heavy lifting instead. It highlights risks right inside each message, uses simple visuals to explain what’s wrong in plain language, and blocks dangerous emails before they ever reach the inbox. As users make decisions, Shield learns their preferences and continually refines what gets through.
- Color-coded banners (Heads-Up Display) that clearly show an email’s risk level
- First-time sender controls, letting users trust or silence new contacts instantly
- X-ray view to safely inspect suspicious messages in plain English
- No MX changes, fast onboarding, and centralized management for MSPs
“Our clients now adjust their own settings, and they love that control,” said Zac Paulson. “Plus, the modern interface and search tools make our lives easier.”
A Win for MSPs
Shield doesn’t just deliver better protection—it creates real business value for IT providers. With fewer client complaints, fewer tickets, easier deployment, and more substantial margins, MSPs using Shield gain a clear competitive advantage.
“Shield has a familiar feel from Mailprotector’s previous tools but with a serious upgrade in intelligence,” said Andy Larin. “It’s calm, smart, and easy for end users to trust.”
As email threats grow in volume and complexity, MSPs need more than a patchwork of filters and hope. With Shield, Mailprotector gives them a complete solution that’s modern, manageable, and built for today’s threat landscape.