When CRN released its 2025 100 People You Don’t Know But Should list on September 22, one of the names stood out: Cody Ekle, Director of Technical Support at Mailprotector.
Cody started his career as an MSP and became an email security expert along the way. He not only works directly with partners to solve their toughest challenges but also helps lead the team behind Mailprotector’s renowned support.
Our Technical Support team is celebrated by partners for quick responses, clear communication, and a genuine commitment to helping them feel supported. Cody has played a major role in shaping that reputation by combining deep technical expertise with a partner-first mindset. He has helped create a culture where partners know they can count on Mailprotector for guidance, whether that means resolving an urgent ticket, planning security adjustments, or finding the best way to protect their customers.
This recognition reflects Cody’s dedication and impact. It celebrates not only his leadership but also the trust he has earned from our partners. Cody has been instrumental in shaping a support culture where partners always come first.
Why Cody Was Recognized
100 People You Don’t Know But Should list honors channel professionals who work behind the scenes to strengthen relationships and provide vital support. CRN’s editorial team selects individuals who may not always be in the spotlight but whose contributions make a lasting impact on the IT channel.
For Cody, that recognition comes from his ability to connect with partners on both a technical and personal level. His early experience helping run an MSP gives him firsthand insight into the challenges service providers face. That perspective shapes how he approaches support and training, offering partners practical answers and clear direction they can put into action right away.
Whether developing documentation that shortens learning curves, guiding partners through complex migrations, or collaborating with product teams to refine features based on partner feedback, Cody’s work reflects a simple mission: support partners so they can confidently protect their customers.
Cody’s Impact on The Channel
At Mailprotector, how we behave matters just as much as what we build. Hanging on our walls is a simple reminder: “Invest in Others.” It continues, “We seek to be authentic and genuine with our teammates and our partners, because we care for them.”
Cody has been instrumental in carrying this value forward, turning support into a true advantage for our partners.
- Enablement: He has built training programs that give partner teams the knowledge and tools to better position and support Mailprotector solutions.
- Retention: His leadership has helped Mailprotector maintain an industry-leading churn rate.
- Advocacy: Cody amplifies the voice of our partners, working closely with product and development teams to prioritize the features and improvements that matter most.
CRN’s recognition highlights what partners already know: strong support and enablement are essential to delivering security that works. Cody embodies our partner-first mindset. He helps partners feel supported at every step, and his leadership makes our support team one of the most trusted in the industry. We are proud to see his hard work recognized on this year’s list.
About the List
Now in its 15th year, CRN’s 100 People You Don’t Know But Should list shines a light on the channel leaders whose behind-the-scenes work powers partner growth. Honorees are chosen across vendors, distributors, and solution providers and represent the dedication and creativity that make the IT channel thrive.
You can view the full list at crn.com/100people.
About Mailprotector
Mailprotector makes email security smart enough to be simple. With email security technology that combines the flexibility of API inbox protection, the reliability of an email security gateway, and the added assurance of zero trust. Powerful tools for filtering, encryption, archiving, and continuity, Mailprotector delivers modern email protection against today’s most advanced threats in a way that’s easy to use and simple to manage.
For more information, visit mailprotector.com.
FAQ
Who is Cody Ekle?
Cody Ekle is the Director of Technical Support at Mailprotector. He leads the company’s support team and works with MSPs and MSSPs to solve cybersecurity problems and make email security more effective.
Why was Cody recognized by CRN in 2025?
CRN recognized Cody for his leadership in partner support, his talent for turning technical expertise into practical guidance, and the role he plays in strengthening Mailprotector’s trusted support team.
What is CRN’s 100 People You Don’t Know But Should list?
It is an annual list that highlights behind-the-scenes channel professionals who strengthen partner relationships and keep the IT channel moving forward. The 2025 edition marks the 15th year of the list.