Jim Cooper, owner of Silicon Valley Services, had a love-hate relationship with his inbox.
Actually, it was mostly hate.
His MSP business was growing, which should have been good news—more clients (yay!). But as his client roster grew, so did the number of emails his team had to deal with each day.
Drowning in Digital Noise
Cooper tried everything to manage the chaos. First, minimizing Outlook. Then, turning off notifications.
Eventually, he took more drastic measures.
“I had to completely close Outlook and Teams because there was so much noise and distraction. I couldn’t get any work done otherwise,” Cooper said.
The situation wasn’t just affecting his productivity, it was taking a toll on his physical health.
“I would feel a tightness in my chest whenever I opened my email,” he shared.
What should have been a simple task turned into a daily source of stress.
The Security Gap No Other Vendor Could Close
In addition to overwhelming Cooper and his team, the deluge of emails were also creating serious security concerns for his clients.
Despite all the so-called “solutions” he implemented to protect users, phishing emails and scams were still getting through. The support tickets were piling up, along with his team’s stress levels.
It was a perfect storm. With no solution in sight.
From Chaos to Calm
Everything changed when Cooper discovered Mailprotector’s Shield and its unique zero trust approach to email security.
“What amazed me was how it actually fixed email rather than just adding another layer of complexity,” he said.
The impact on Cooper’s inbox was immediate and dramatic.
“The feeling I get now when I open my email and see five new messages instead of 55 is incredible. I’m calmer, more focused, and I get more work done as a result.”
His client relationships have also improved. Less spam means less support tickets.
“Before, I’d estimate that 10 to 15% of all our support tickets were clients asking why suspicious emails were reaching their inboxes.”
A New Relationship with Email
Cooper’s advice to other MSPs struggling with email overload is simple:
“Mailprotector’s Shield doesn’t just save you time and better protect your users. It brings your temperature and blood pressure down to the point where you actually enjoy email again. It’s hard to put a price on that feeling.”
Check out our latest case study to see how Mailprotector helped Silicon Valley Services eliminate email security anxiety, while delivering the comprehensive protection clients need.
